3-14 Research for Service Analysis

Research for Service Analysis: Conclusion

Triggers. Research for Service Analysis is triggered by identification of an operational need or opportunity to improve performance. In order to help ensure that an acquisition meeting such an operational need will be useful, usable and actually used, FAA Order 9550.8, Human Factors Policy requires that HF considerations be addressed in the earliest phases, including this initial stage.

HF Guidance. The FAA Human Factors Division (ANG-C1) or the FAA Planning and Analysis Team (AJM-131) can be consulted to assist with identifying the HF analyses for defining a shortfall and outlining an operational concept for a solution. This includes advice on how to tailor the effort to be consistent with the size, cost, and complexity of the solution being acquired (HF-STD-004A).

HF Management. HF guidance can be provided for small projects to produce an ONA, as well as for larger projects that require significant research. It also can help ensure that information is generated to support later stages in the formal AMS process and address requirements of the ISR Checklist. For larger projects, the HF specialist appointed to be part of the FAA Systems Engineering Management Team can provide input on the HF requirements for inclusion in the SOW for the organization conducting the Research for Service Analysis, including HF activities and components of the transfer package, as well as providing overall management of the HF components of the research.